Privacy Policy for SCE Marketplace

At SCE Marketplace, we are committed to safeguarding your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, and protect the personal data of our users and business advertisers, as well as who has access to this information.

1. Personal Data We Collect

When you register on SCE Marketplace, we collect certain personal information from you. Whether you sign up as a customer or a professional (provider), the following information may be collected:

Your full name
Your email address
Your postcode
Your contact number
A password of your choosing

If you register as a professional (provider) or a business advertiser, we will also collect the following details:

Your business address and contact information
Your business status (e.g., Ltd, Sole Trader, etc.)
Business profile details including a description of your services, opening hours, and product details
Customer names, contact numbers, post code and email addresses

The lawful basis for processing this data is to fulfil our contract with you, which includes advertising your business, facilitating customer quotations, and enabling reviews on SCE Marketplace.

2. Cookies

SCE Marketplace uses cookies to enhance the user experience on our site. These cookies are minimal and primarily session-based, expiring once your session ends. You have the option to disable cookies through your browser settings; however, please note that some sections of the site may not function properly without cookies enabled.

We also use Google AdSense to display relevant advertisements to our users. Google may set cookies on your device as part of this process.

3. Who Has Access to Your Personal Data

At SCE Marketplace, we focus on connecting Customers with Professionals. To facilitate this, we share the information provided in a SCE Marketplace request (such as the Customer’s name, email, post code and phone number) with relevant third-party professionals who elect to respond.

We do not rent or sell your personal data. All data collected is securely stored on servers based in the UK and EU.

When you write a review for a business on SCE Marketplace, your name and locality will be published alongside the review. Additionally, if you use our multi-quote service, your name and contact details may be shared with up to five businesses solely to fulfil your request.

For Premium Members, basic contact details are shared with our payment providers (PayPal and Stripe) for processing transactions and handling future direct debits.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy.

5. How We Use Your Personal Data

Your personal data may be used for the following purposes:

To advertise your business or products on SCE Marketplace, search engines, and social media
To track usage of SCE Marketplace for analytics and performance
To contact you regarding your activities on SCE Marketplace
To inform you about new features or services available on SCE Marketplace
To provide customer support and resolve inquiries, complaints, or disputes
To detect, investigate, and prevent fraudulent activity

6. Your Rights

As a user of SCE Marketplace, you have the following rights with respect to your personal data:

Right to be Informed: This Privacy Policy outlines how we handle your personal information.
Right of Access: You may request access to the personal data we hold about you. Please contact us using the provided contact form to obtain a copy of your data.
Right to Erasure: You may request the deletion of your personal data. If you wish for your information to be removed from SCE Marketplace, please use the contact form.

7. Contact Us

For any queries or issues regarding this Privacy Policy, or if you wish to exercise any of your rights, please reach out to us via the contact form on our website.

8. Changes to This Policy

SCE Marketplace may update this Privacy Policy from time to time. We will notify you of significant changes to how we handle your personal data by sending a notice to the primary email address on your account or by placing a prominent notice on the site.

Last updated: 6 May 2024