SCE Marketplace
Customer Signin
Provider Signin

Terms and Condition

Last updated: 30 September 2025

These Terms and Conditions govern your use of SCE Marketplace. They apply to both Customers and Professionals (also referred to as “Providers”). SCE Marketplace Limited (“SCE Marketplace”, “we”, “us”, “our”) operates an online marketplace providing facilitation services only. We are not a party to any contract entered into between Customers and Professionals.

 

Company name: SCE Marketplace Limited

Company number: 16531743

Email: help@scemarketplace.co.uk

Phone: 0330 133 0927

 

PART A – PLATFORM MODEL AND ROLE

SCE Marketplace operates a digital platform where Customers can post service requests (“Requests”). These Requests are distributed to Professionals who offer the relevant services. Professionals may choose to respond using platform credits.

Any agreement for services is made directly between the Customer and the Professional (“Service Contract”). SCE Marketplace:

  • does not employ Professionals
  • does not supervise or control service delivery
  • does not guarantee the quality, legality, safety, or outcome of services
  • does not validate the accuracy of information provided by Customers or Professionals

SCE Marketplace provides facilitation services only, meaning we introduce Customers and Professionals but do not participate in or oversee the resulting Service Contract.

 

PART B – CUSTOMER TERMS

Eligibility

Customers must be at least 18 years old to use the platform.

 

Customer Responsibilities

Customers must ensure that all information provided in Requests—including contact details, service descriptions, and location—is accurate and complete.

Customers acknowledge that:

  • Professionals spend credits to respond to Requests
  • Incorrect or invalid contact details may prevent Professionals from making contact
  • SCE Marketplace may attempt to verify contact details before distributing a Request

 

Matching and Contacting Professionals

When a Customer submits a Request, SCE Marketplace uses an algorithm to identify suitable Professionals based on factors including:

  • service category
  • location
  • profile completeness
  • activity level
  • subscription package
  • customer reviews

Customers may receive responses from multiple Professionals and are responsible for assessing suitability before entering into a Service Contract.

 

Consumer Rights

Nothing in these Terms limits or excludes rights that cannot be excluded under the Consumer Rights Act 2015 or other applicable UK consumer law.

 

PART C – PROFESSIONAL TERMS

Independent Contractor Status

Professionals operate as independent contractors. They are not employees, agents, or representatives of SCE Marketplace.

 

Professional Obligations

Professionals warrant that they:

  • hold all licences, insurance, qualifications, and permissions required to lawfully provide their services
  • will comply with all applicable laws and regulations
  • are solely responsible for pricing, performance, and service delivery
  • will handle all disputes directly with Customers

 

Content and Licensing

Professionals retain ownership of any content they upload but grant SCE Marketplace a non exclusive, royalty free, worldwide licence to use such content for platform operation, marketing, and service facilitation.

 

Indemnity

Professionals agree to indemnify and hold harmless SCE Marketplace from all claims, losses, liabilities, damages, and costs (including reasonable legal fees) arising from:

  • their services
  • their content
  • their breach of these Terms

 

PART D – PAYMENTS, CREDITS AND REFUNDS

Credits

Professionals may purchase credits to respond to Customer Requests. Credits:

  • have no cash value
  • are not redeemable for money
  • cannot be withdrawn or transferred

 

Payments

All payments made to SCE Marketplace for credits, subscriptions, or paid features are non refundable.

 

Credit Refunds (Non Monetary Only)

Where a Customer provides incorrect or invalid contact details and a Professional uses credits to respond, SCE Marketplace may, at its sole discretion, issue a credit adjustment.

Credit adjustments will only be considered after SCE Marketplace has attempted to contact the Customer using the details provided and has been unable to do so.

SCE Marketplace does not provide:

  • monetary refunds
  • withdrawals
  • chargebacks

Any refund issued is strictly in the form of platform credits.

 

PART E – ILLEGAL CONTENT AND ONLINE SAFETY

SCE Marketplace does not pre moderate all content but takes reasonable steps to identify and reduce illegal or harmful content.

 

Illegal Content Includes:

  • unlawful services
  • fraud or scams
  • hate speech or harassment
  • sexually explicit or violent material
  • terrorist content
  • intellectual property infringement

 

Safety Measures

We may use:

  • automated checks
  • manual reviews
  • account monitoring
  • user reporting mechanisms

We reserve the right to remove content, suspend or terminate accounts, and report matters to authorities where required.

 

Reporting

Users may report illegal or harmful content via:

Reports will be reviewed within a reasonable timeframe.

 

PART F – COMPLAINTS HANDLING

Complaints regarding the platform, illegal content, or misuse may be submitted via:

We aim to acknowledge complaints within 7 days and respond within a reasonable period. Additional information may be requested where necessary.

 

PART G – LIABILITY AND TERMINATION

Liability

SCE Marketplace is not liable for:

  • the acts or omissions of Customers or Professionals
  • the quality, safety, legality, or outcome of services
  • any loss arising from a Service Contract

Nothing in these Terms excludes liability for:

  • death or personal injury caused by negligence
  • fraud or fraudulent misrepresentation
  • any matter that cannot be excluded by law

 

Termination

We may suspend or terminate access to the platform where necessary to:

  • manage risk
  • investigate breaches
  • prevent fraud or misuse
  • comply with legal obligations

 

PART H – GENERAL

Data Protection

Personal data is processed in accordance with the UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for further details.

 

Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

 

Severability

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect.